BCE Emergis is committed to the security and integrity of customer information within the Emergis MarketPlace. BCE Emergis uses industry best-practice security measures to protect against the loss, misuse or alteration of the information under our control.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These measures include the following:

• Multiple level firewalls to segregate and secure network segments based on system roles.
• Data transmissions are encrypted using SSL technology
• Use of server-side and client-side digital certificates
• Role-based administrative access policies and procedures
• Primary co-location facility uses cipher-encoded access badges, biometric scans, and 24-hour video surveillance and guards to control access
• Comprehensive in-house performance and security monitoring and auditing
• Intrusion detection and analysis
• Comprehensive security policy, processes and procedures
• Security auditing performed by outside consulting agencies

To provide for the availability of service and information within the Emergis MarketPlace, BCE Emergis implements the following components:

• A disaster recovery plan
• Detailed backup strategy and secure off-site storage
• High availability clustered database servers
• Redundant systems, power supplies, and network connections
• Service level agreements with service providers to guarantee service levels
• Comprehensive change management and testing policies
• 24-hour x 7-day per week technical support staff

BCE Emergis provides for transaction integrity through the implementation of solid business practices, which include:

• Continuous real-time monitoring of failed transactions
• Detailed procedures for troubleshooting and resolving issues
• Policies and procedures on information privacy and disclosure

If you have any concerns regarding any of the above information please contact BCE Emergis Technical Support.